Customer service

Every time I try to get help with a problem that starts with the basic functionality of some website (e.g., a bank, credit card or insurance website) I seem to have to go through several iterations with the people on the other end before they appear to be willing to actually read my question. Their response process looks like it's designed to dispose of questions by sending out boilerplate answers based on keyword recognition - never mind the actual semantics of the question.

My latest example: Now that both kids have bank accounts, I'd like to arrange to automatically transfer their allowances from my account to theirs. We use Bank of America, which has a facility for automatic periodic transfers. But - for some mysterious reason - not to other B of A accounts. You can do automatic periodic transfers to third-party banks, but not to another account at B of A. At least that's how the web site is set up.

Just to be absolutely sure that this was a hard & fast constraint, and not just some perverse safety feature, I asked: "Message text: Is it possible to set up regularly scheduled transfers to
another Bank of America account? The website only allows for one-time immediate transfers. Thank you." The reply: "We understand you are interested in creating a recurring transfer to
another Bank of America account. The Transfer Funds screen allows you to
set up a recurring transfer plan which makes your transfers
automatically at intervals that you choose." followed by the boilerplate instructions on using this screen. No reference to my question about the limitation. So I replied "When I follow these directions I see this message: "Transfers to another Bank of America customer can only be made on a one time immediate
basis." All the other options are disabled. I am asking whether there's a way to set up periodic transfers, since
the web site doesn't allow it." This time the reply was just awesome in its thickheadedness: "Please be informed that transfers to other Bank of America customers can only be made on a one-time, immediate basis. We recommend you to set up recurring transfers." followed by the same boilerplate. Am I hallucinating, or does the second sentence completely ignore the first?

UPDATE - Round 3, more obliviousness: "We apologize for the confusion you may have experienced regarding the transfers. Please be advised that you are able to make recurring transfers to your daughters's account with Bank of America." followed by the same instructions that don't work.